FAQ

What is TFN(Tobacco Free Nicotine)? 

Developed by Next Generation Labs, TFN Nicotine® is a test-verified non-tobacco derived synthetic nicotine created for the vape industry. E-liquids that use TFN benefit from virtually odorless and tasteless nicotine, which creates richer and stronger flavors for adult vape consumers, without compromising on nicotine satisfaction.

Lost Art Liquids maximizes on this distinctive flavor profile with the introduction of its Strawberry Strike brand, which is available in 0mg, 3mg, 6mg or 12mg nicotine strengths per 120ml bottle. In addition to the rich candied strawberry bubblegum taste made possible through TFN, Strawberry Strike is a competitively priced synthetic nicotine e-liquid offering for both wholesale and retail.

Do you have your California BOE tobacco retailers, distribution, and manufacturing licenses?

Yes, please see our "About Us" page. For PDF copies, please email us at Wholesale@LostArtLiquids.com

I live in California, why am I being charged extra tax?

As of April 1st 2017, California implemented a 27.3% tax on all e liquid that contains nicotine. If you have any questions regarding this tax please email us at support@lostartliquids.com

Do you have your GCC(General Certificate of Conformity) paperwork?

Yes, CLICK HERE to be taken to the dropbox link

I'm interested in wholesaling Lost Art Liquids...

Please email us at Wholesale@LostArtLiquids.com or sign up for a wholesale account here: https://lostart.ordercircle.com

I'm interested in becoming an authorized Lost Art Liquids Distributor...

Please contact us at WHOLESALE@LOSTARTLIQUIDS.COM and sign up for our wholesale site HERE.

What is your VG/PG(Vegetable Glycerin/Propylene Glycol) ratio?

All of our Lost Art flavors are a 60/40 blend of VG/PG.

The Slotter Pop line is 70VG/30PG.

The Max VG line is 85VG/20PG.

Strawberry Strike is 80VG/20PG.

What grade of PG/VG/nicotine/flavorings do you use?

We use USP/pharmaceutical grade vegetable glycerin, propylene glycol, flavorings, and nicotine in all of our products. For MSDS sheets, please email us at Wholesale@LostArtLiquids.com

What shipping service do you use and what is the shipping cost?

We use USPS Priority mail for online orders from LostArtLiquids.com, and FedEx or DHL for wholesale and international orders.

We offer free USPS priority shipping(in the United States)) for retail orders with a subtotal over $75 on LOSTARTLIQUIDS.COM. All orders under $75 will be charged a standard shipping cost of $5.25, shipped using USPS Priority.

When do you ship?

We ship Monday-Friday and orders are picked up daily at 3pm. Most orders are packed and shipped within 24 hours-48 hours after an order is ACCEPTED and payment is CAPTURED. Please email support@lostartliquids.com if you placed an online order and have not received tracking after 2 full business days(Holidays and weekends excluded) after your order has been accepted.

Where is my tracking?

If you are not automatically sent a tracking number within 24-48 hours, please email us at support@lostartliquids.com with your name and we will email you your tracking number.

Why is my tracking not working?

USPS picks up order from our facility daily(excluding weekends and holidays). Occasionally, some packages do not get scanned initially as they would if we dropped off the packages at the front of the post office. Don't worry, your package will be scanned when it gets to the sorting center nearest you. That means it is almost to your doorstep!

Do any of your flavors contain Diacetyl or Acetyl Propionyl?

No, please see our "About Us" page for laboratory test results.

Can I use my points and a discount code at the same time?

No, unfortunately coupon codes and reward points cannot be combined on the same order.

Do you ship internationally?

To most countries, yes. Please email us at support@lostartliquids.com if you are unable to order.

Are your liquids made in a cleanroom?

Yes, please see our "About Us" Section for a video of our facilities. 

What is your return policy?

All Sales are Final on E-Liquids unless we ship the wrong flavor, the wrong size or wrong nicotine level.

For hardware, which are Mods, Atomizers, Tanks, etc...., If the product is D.O.A., we will be more than happy to replace. Otherwise, all hardware issues must be dealt with the manufacturer.   Manufacturers have Warranties and will be responsible for replacement of the malfunctioning hardware.